By placing an order with Grand Master Jacket, you agree to the following terms. These guidelines are intended to provide a clear understanding of our return and refund procedures.
To start a return, email us at info@chitownpellepelle.to or use Live Chat with your order number and reason for return. Once your request is approved, we will send you a prepaid return label along with instructions. Returns without prior approval will not be accepted.
Check your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can address the issue promptly. To arrange a return for such items, email info@chitownpellepelle.to or use Live Chat
We do not accept exchanges unless the item is damaged, incorrect, the wrong size, or defective. For exchange requests, please contact us at info@chitownpellepelle.to
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to the original payment method. Please allow 5–7 business days for the amount to appear after approval. If you haven’t received it after this period, contact us.
Refunds will not be given for promotional discounts that were not applied at the time of purchase. All discounts must be redeemed during checkout; adjustments cannot be made afterward.
For any questions or concerns, reach out to our customer service team at info@chitownpellepelle.to
Thank you for choosing Grand Master Jacket. We appreciate your trust in us!
For assistance, reach out to our customer support team.
📧 Email: info@chitownpellepelle.to
📞 Phone: +1 (469) 926-6572
📍 Address: 6150 Alma Rd, Apt 2420 McKinney Texas 75070, United States
